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Technical Support Services

Northwind IT Systems provides free online technical support to registered users of its products.

What to do first

Check you have the most recent version of the product. The version number is displayed by the product's Licence Utility program. If the Licence Utility doesn't show the version number, you don't have the latest version of the product. The current product version numbers are listed on our downloads page.

Review the product documentation:

  • Help File. Supplied with each product in Compiled HTML (.chm) format. Contains the full reference manual, usage notes and code samples. 
  • Readme File. Contains late breaking product information and known issues.

What does Free Support cover?

Our free technical support is an e-mail service, provided on a best endeavours basis, to registered users of our products. Please read our Support Terms and Conditions. The main features of this service are as follows

  • Technical support via e-mail.
  • Submit requests 24 x 7
  • Response within two working days
  • Support is limited to general product usage questions. Questions relating to external functionality of operating systems, development environments, third-party products and Windows technologies are not included. Northwind IT Systems offers consultancy services to deal with these types of requests.

How to submit a Support Request

Support requests can only be submitted and responded to by e-mail. There are two ways to submit your support request:

Support for XpertSS products

Technical support for XpertSS products is not provided by Northwind IT Systems. Please post your technical or pre-sales questions in the appropriate Product Folder at the XpertSS web site.

We do offer full installation and development services for all XpertSS products. Please see consultancy services for more details

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