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Northwind IT Systems
Software Services Agreement - Standard Terms and Conditions

THIS AGREEMENT is made BETWEEN the Party described as Northwind IT Systems in Part 1 of the Contract Particulars (as hereafter described) and the Party described as the Customer in Part 2 of the Contract Particulars.
WHEREAS IT IS AGREED as follows:

1 DEFINITIONS
1.1 "Contract Particulars" shall mean the Contract Particulars set forth in the First Schedule of this document and described as the Contract Particulars.
1.2 "Northwind IT Systems" shall mean the company identified in the Contract as responsible for carrying out the Software Services and shall include Northwind IT System's personal representatives, successors and assigns.
1.3 "Customer" shall mean the person, firm or company identified in the Contract for whom the Software Services is to be provided and shall include the Customer's legal personal representatives, successors and assigns.
1.4 "Software Services" shall mean work of a professional nature to be provided by Northwind IT Systems to the Customer under this Contract and shall include, but not be limited to, feasibility studies, hardware and software evaluation and selection, systems analysis and design, programming and testing, implementation, documentation, ongoing support and consultancy.
1.5 "Limit of Liability" shall mean that sum so named in the Contract or the sum to be ascertained from the rates and prices contained in the Contract together with any additions thereto or deductions therefrom agreed in writing under the Contract.
1.6 "Northwind IT Systems Project Manager" shall mean the person for the time being or from time to time duly appointed by Northwind IT Systems and notified in writing to the Customer to act as Northwind IT System's representative for the purpose of the Contract, or in default of such notification, Northwind IT Systems.
1.7 "Superintending Officer" shall mean the person for the time being or from time to time duly appointed by the Customer and notified in writing to Northwind IT Systems to act as the Customer's representative for the purpose of the Contract, or in default of such notification, the Customer.

2 SCOPE
2.1 Northwind IT Systems agrees to supply and the customer agrees to acquire the Software Services on a time-and-materials basis.
2.2 The Software Services to be provided are as agreed between the Customer and Northwind IT Systems as defined in the Contract. Particulars, together with any additions, deletions and changes agreed to in writing during the course of this Contract. Until such time as any addition, deletion or change is agreed in writing, Northwind IT Systems will, unless otherwise agreed, continue working on the Contract as if such a change has not been requested.
2.3 Northwind IT Systems charges shall not exceed the Limit-of-Liability plus reasonable traveling, subsistence and accommodation expenses properly incurred by Northwind IT Systems during the performance of this Contract.

3 NORTHWIND IT SYSTEMS RESPONSIBILITIES
3.1 The Software Services shall be performed in a timely, professional and workmanlike manner. Software development is a complex activity and Northwind IT Systems does not warrant that any software that it develops will be free from all defects.
3.2 Any materials which are supplied by Northwind IT Systems to carry out the Software Services will be of good and serviceable quality.
3.3 The Northwind IT Systems Project Manager will provide notification to the Superintending Officer at the earliest reasonable time of the impending and/or actual occurrence of any change in the assignment of key Northwind IT Systems personnel directly associated with this Agreement.
3.4 In the event that a Northwind IT Systems employee providing the Software Services under this Agreement is unable to complete the task through sickness or resignation from Northwind IT Systems, Northwind IT Systems will try to provide, on a reasonable endeavours basis, another employee of similar experience to fulfil the Contract.

4 CUSTOMER RESPONSIBILITIES
4.1 The Customer agrees to provide for each employee of Northwind IT Systems engaged in work on the Customer's site a suitable place of work and necessary supplies and amenities comparable to those provided for the Customer's staff of similar status.

5 CONTRACT SUPERVISION
5.1 The day-to-day management of this Contract shall be the responsibility of the Northwind IT Systems Project Manager who will use reasonable endeavours to complete the agreed Software Services within the agreed Limit-of-Liability. If at any time Northwind IT Systems considers that the Software Services cannot be completed within the Limit-of-Liability or by the agreed completion date then Northwind IT Systems shall immediately inform the Superintending Officer and explain the circumstances. The Customer may then either request Northwind IT Systems to stop work at the end of the following day or agree appropriate changes to the Contract.

6 INVOICING AND PAYMENT
6.1 Northwind IT Systems shall invoice the customer monthly in arrears or on completion of the Contract, whichever is the sooner.
6.2 The customer shall make payment within 30 days after the receipt of the invoice, provided that the related Software Services have been performed to the Customer's reasonable satisfaction.
6.3 Northwind IT Systems reserves the right to charge interest on overdue invoices at the rate of 2% above National Westminster Bank base rate.

7 TERMINATION
7.1 This Agreement may be terminated by either party by giving one month's written notice.
7.2 This Agreement may be terminated by either party without notice in the event that the other party:
  7.2.1 Commits a substantial breach of any of its provisions or fails to cure any other breach within 28 days of receiving written notice from the other specifying the breach.
  7.2.2 Becomes insolvent or bankrupt or (being a company) makes an arrangement with its creditors or has an administrative receiver or administrator appointed or resolves to go into voluntary liquidation (other than for the purpose of bonifide amalgamation or reconstruction).

8 INTELLECTUAL PROPERTY
8.1 All intellectual property including without limitation that involving or relating to patentable inventions, non-patentable processes or know-how, designs and/or copyright arising out of any Software Services provided by Northwind IT Systems shall be the property of the Customer.
8.2 This Agreement shall not preclude Northwind IT Systems from independently developing materials which are competitive, irrespective of their similarity to materials delivered to the Customer.
8.3 Northwind IT Systems may use software segments or "library routines" developed by Northwind IT Systems in the development of the Customer's application. In this case Northwind IT Systems will retain sole copyright to those routines but will grant to the Customer a perpetual licence to use those routines within the application developed by Northwind IT Systems.

9 CONFIDENTIALITY
9.1 Each of Northwind IT Systems and the Customer hereby agree:
  9.1.1 that all information (written or oral), other than technical information, obtained from the other party is confidential and shall be used solely for the purpose of this Agreement and shall not at any time be disclosed without the written consent of the other party except to such persons of each party and to such an extent as may be necessary for the execution of this Agreement;
  9.1.2 to provide all necessary precaution to ensure that all such information is treated as confidential and not disclosed by their employees, servants, agents or sub-contractors;
  9.1.3 that any technical information that is clearly designated as confidential and received under this Agreement shall be treated in accordance with the provisions of this clause for a period of 5 years from receipt.
  The above provisions of this clause shall not apply to any information which:
  9.1.4 is trivial or obvious;
  9.1.5 is or becomes public knowledge other than by breach of this Agreement;
  9.1.6 is in the possession of the receiving party without restriction in relation to disclosure before the date of receipt from the disclosing party.
9.2 Nothing herein shall be construed as to prevent Northwind IT Systems from using data processing techniques, ideas or know how gained during the performance of this Agreement in the pursuit of its normal business, to the extent that this does not result in the disclosure of confidential information or a breach of any valid patents or copyrights of the Customer.

10 LIMITATION OF LIABILITY
10.1 Northwind IT Systems liability to the Customer under this Agreement shall not exceed the Contract Price.
10.2 Under no circumstances will either party be held liable for any consequential loss.

11 INDEMNITY
11.1 Northwind IT Systems warrants that no item or combination of items supplied hereunder shall infringe any patent, copyright or other intellectual property right of any third party.
11.2 Northwind IT Systems shall not have liability under this Agreement for any actual or alleged infringement arising out of:
  11.2.1 compliance by Northwind IT Systems with specific instructions given by the Customer;
  11.2.2 the use of item(s) in a manner neither recommended nor reasonably contemplated by Northwind IT Systems;
  11.2.3 the combination, operation or use of item(s) with any item(s) not furnished by nor in the reasonable contemplation of Northwind IT Systems;
  11.2.4 modification to item(s) made by the Customer or by any third party unless such infringement would have arisen independently of such instructions, use, combination or modification.

12 FORCE MAJEURE
12.1 No liability shall result from non-performance caused by government actions, acts of God, war, civil disorder or other unavoidable causes beyond the control of the non performing party and which cannot be reasonably forecasted or provided against.
12.2 In the event of force majeure circumstances continuing for a period of more than 28 days from the date of receipt of notification thereof, the other party shall have the right to cancel further performance under this Agreement without incurring further liability.

13 INDEPENDENT CONTRACTORS
13.1 The relationship of Northwind IT Systems to the Customer shall be that of independent contractor and not that of employee or agent. As a result the Customer will not be responsible by virtue of this Agreement, for the payment or deduction of any amount whatsoever required by law to be made by an employer in relation to its employees. At no time shall either party represent to any third party that it is the agent of the other for any reason whatsoever. In no event shall either party at any time have authority to make any contracts or commitments on behalf of or as an agent for the other party. Neither Northwind IT Systems nor its employees or agents will be covered by any Customer employee benefit schemes.
13.2 It is agreed that it is not the intention of this Agreement to give Northwind IT Systems the sole or exclusive right to carry out for the Customer all Services of the same or similar nature to the Software Services.

14 GENERAL
14.1 This Agreement forms the complete agreement between the parties. All terms are included. There are no implied terms.
14.2 Neither party may assign all or any part of this Agreement without the prior written consent of the other party.
14.3 Northwind IT Systems shall not sub-contract the performance of any part of this Agreement without the Customer's prior written consent.
14.4 This Agreement may only be amended in writing and no such amendment shall be effective unless signed by both party's authorised signatures.
14.5 If any provisions of this Agreement are held to be invalid, illegal or unenforceable, this will not affect the validity, legality or enforceability of the other provisions.
14.6 This Agreement (together with its first schedule and any orders placed under its terms) is the complete and exclusive statement of the agreement between the parties, which supersedes all proposals or prior agreements oral or written concerning its content.
14.7 This Agreement will be governed by English Law.


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